Shipping Policy

Shipping Policy – CapriCraftsArt

Processing Time

All orders are handmade and carefully prepared in our workshop.

Processing time: 1–3 business days
(For custom orders, processing may require 3–5 business days.)

Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and size of the product.

Shipping Methods & Delivery Times

We ship from the United Kingdom using trusted couriers such as Royal Mail, Evri, or other tracked services.

Approximate delivery times:

Delivery times may vary due to customs checks, seasonal delays, or courier disruptions

Tracking Information

All orders include a tracking number, which will be emailed once the parcel is shipped.

Customs & Import Taxes

Buyers are responsible for any customs duties, import taxes, or additional fees that may apply in their country.

CapriCraftsArt is not responsible for delays caused by customs.

Packaging

All items are securely packed using protective materials to ensure safe delivery.

Whenever possible, we use eco-friendly packaging.

Incorrect Address

Please ensure your shipping address is correct at checkout.

CapriCraftsArt cannot be held responsible for parcels lost due to an incorrect or incomplete address.

Lost or Delayed Parcels

If your parcel appears delayed or lost:

Contact us at capricrafts@hotmail.com
We will open a claim with the courier and support you throughout the process.
Returns & Exchanges
If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.
For full return information, please refer to our Returns Policy.